​

This website is owned and operated by My Sewing Shack. These Terms set forth the terms and conditions under which you may use this website and services as offered by me. This website offers visitors personalised handmade items with machine embroidery. By accessing or using the website of my services, you approve that you have read, understood, and agree to be bound by these Terms.

​

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item, when you commit to buy an item you complete the check-out payment process.The prices charged for my services and/or products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.

​

Shipping

​

Please allow 3-5 business days for your order to be process and shipped.

​

Cancellations

Any cancellations need to be made within 3 (three) working days from the date of placing your order. 

 

Refunds

When returning your item it must be unused and in the same condition that you received it. It must also be in the original packaging. ​Items that are personalised are non-refundable unless they are defective. Items that are not personalised can be returned if they are defective within 14 days for a refund. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. The cost of return shipping will be deducted from your refund. 

​

Returns

We only replace items that are defective or damaged.  To complete your return, we require proof of purchase. 

Exchanges

We only replace items that are defective or damaged. If you need to exchange it for the same item, please email me at mysewingshack@yahoo.com. Please post your item to 13 Skylark Court, Walden Avenue, Rainham, Essex RM13 8FP, United Kingdom.

​

If you are shipping an item of value, you should consider using a trackable shipping service. We cannot guarantee that we will receive your returned item.

​